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GoKwik's Free Gifts Feature: Increase Average Order Value & Customer Delight
14 Mar 2026
07 Min Read
Suhag spearheads D2C growth strategies at GoKwik, focusing on e-commerce optimisation, conversion funnels, and sales enablement. Based in Bengaluru and an MICA alumnus, he excels in crafting GTM playbooks and marketing campaigns tailored for D2C brands.
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Today, customer satisfaction and loyalty play a highly critical role in defining the success of an eCommerce brand. As a business when you strive to enhance the online shopping experience of your customers, innovative features like the Free Gifts discount function by GoKwik can prove to be highly effective as well as beneficial. This unique feature not only aims to empower your eCommerce brand to increase conversions by offering free gifts with each purchase, but add a touch of excitement to every transaction as well.
In this blog, we aim to decode GoKwik’s Free Gifts discounting features, what are its advantages for eCommerce brands and how does the discount engine work. Let’s begin!
What Is A Free Gift?
A free gift in eCommerce refers to a promotional item offered by a brand to its customers as an incentive for making a purchase. These gifts can vary depending upon the brand’s will, such as small accessories, samples of some exclusive merchandise, or discounts on future purchases.
GoKwik, a leading eCommerce enablement platform, has introduced a Free Gifts Discount feature to enable brands to seamlessly integrate this promotional strategy into their online stores.
Let’s take an example of free gifts in the beauty and personal care industry to explain the concept further.
Plum Goodness is an eminent Indian beauty and personal care brand. While the brand has a good hold in its industry and a huge base of loyal customers, it does have high competition and staying abreast while offering exclusive discounts becomes imperative.
To ace their game, keep loyal customers intact, and even attract new ones, Plum Goodness leverages GoKwik’s Free Gifts discounting feature. When a customer adds items to their cart (up till a certain value), Plum rewards them with an exciting free gift. Refer to the image below.
By offering a free gift on every purchase, Plum smartly,
- Entices its customers to complete their purchase
- Increases its average order value
- Uplifts gross merchandise value
How Do eCommerce Brands Benefit From Free Gifts Discount Feature By GoKwik?
While we’ve given a gist of how Gokwik’s Free Gifts discounting feature can help eCommerce brands, let’s dive a bit deeper.
1. Extend Instant Gratification
One of the primary benefits of incorporating free gifts discounting features on the website is the instant gratification it provides to shoppers. As a person moves ahead in their buying journey and gets an unexpected bonus in the form of a free gift, it certainly elevates their shopping experience. This only creates a sense of delight but offers satisfaction as well. The immediate positive reinforcement that comes along significantly contributes to a stronger emotional connection between the brand and the customer.
2. Boost Conversion Rate
Undoubtedly, free gifts serve as a very powerful conversion booster. They not only encourage shoppers to add more items to their carts to avail the promotional gift but increase your brand’s average order value.
It would be fair to say that this discounting strategy smartly taps into the psychology of a customer - getting more value for their money - and motivates them to spend more than they initially intended.
Meanwhile, by increasing the average order value, you, as an eCommerce brand, can optimise your revenue streams and side-by-side enhance the perceived value for the shoppers.
3. Generate Positive Word-of-mouth
It’s a known fact that happy customers are more likely to become your brand advocates, and offering them a free gift with every purchase just adds fuel to the fire. They serve as catalysts for positive word-of-mouth marketing and bring in more referrals besides becoming repeat customers themselves.
When a customer receives an expected/unexpected and a thoughtful gift from a brand that they’re shopping from, they are inclined to share their positive experiences with their friends, colleagues, and family members. This organic form of promotion can significantly help amplify your brand's reach in the market while attracting new customers who may be just enticed by the idea of receiving a complimentary item with their purchases.
4. Unlock Upsell & Cross-sell Opportunities
As an eCommerce brand, you can effectively leverage free gifts to promote specific products, categories or collections and increase their adoption in the market. For example, offering a free hair removal spray when a customer purchases items from the shaving category, encouraging cross-selling. Upselling opportunities may include giving free gifts from the category or product line in the shopper’s cart. For instance, offer a free lip gloss when a shopper purchases lipsticks.
How Does GoKwik's Free Gifts Discounting Feature Work?
The Free Gifts Discount feature by GoKwik seamlessly integrates into the checkout process of your eCommerce platform. As a brand, you can easily customise the type and value of free gifts you’d like to offer to your shoppers and align it with your marketing objectives as well as targeted audience preferences.
You can also set the discounting feature to automatically add gifts to a shopper’s cart based on some predefined conditions, such as order value, specific product combinations, or more.
To further enhance the experience of shoppers, GoKwik provides analytics and insights into the performance of its Free Gifts Discount feature. You can even track the impact of free gifts on
- Conversion rates
- Customer retention
- Overall sales,
This enables you to make data-driven decisions and plan future marketing campaigns accordingly
GoKwik Free Gifts Discount Feature: Possible Conditions & Examples
GoKwik’s Free Gifts discounting feature is built on two key pillars - a condition and its resulting outcome. Listed below are some possible conditions and outcomes for your ease of understanding.
1. Condition & Outcome #1
Buy X Quantity (Product/Category/Collection) | Get a Predefined Free Gift
This is ideally the simplest and most commonly used Free Gifts discount feature used by eCommerce brands across the GoKwik network. Here, when a shopper purchases a certain quantity of products or item(s) from a specific category or collection, they’re rewarded with a predefined gift.
For example,
- Buy 3 Men’s Grooming Products For INR 999/-, Get A Shaving Foam Worth INR 200/- Free
- Buy 2 Smudge-free Lipsticks & Get A Make-up Kit Bag Free
Shoppers can avail free gifts by applying a single coupon code (depending on their cart value)
2. Condition & Outcome #2
Buy X Quantity (Product/Category/Collection) | Get 1 or More Free Gifts
This combination is perfect for brands planning to launch a new product in the market and want to do beta testing, or increase the purchase of a particular product or category amongst its customers.
Herein, customers ideally need to buy a certain quantity of products and hit a desired cart value to avail the free gifts. However, brands can customise the logic as per their needs and demands.
For example:
- Buy 4 Skincare products, Get A Free Gift (Travel Kit/Makeup Bag/Skin Moisturiser)
- Buy 2 Packs Of Rolled Oats, Get A 500 ML Storage Container Free
Brands can also choose to either roll out discounts coupons for customers to apply and avail the free gifts or automatically add the gifts to their carts. The possibilities are endless.
3. Condition & Outcome #3
By X (Cart Value) | Get a Free Gift
While the above combinations played on quantity to maximise inventory outlay, this combination works on cart value equation. In this case, a shopper needs to add products worth a predefined quantity to avail a free gift.
For instance,
- Get a Free Gift On Purchase Of Products Worth INR 2000/-
- Buy Products Worth INR 3000/- And Get A Free Gift."
Similar to the above use-case, brands can choose to either embed a particular discount coupon in their discounting engine or automatically add a gift to the shopper’s cart as soon as it hits the desired cart value.
Concluding It Up!
GoKwik's Free Gifts discounting feature serves as a smart layer that adds excitement and generosity to your eCommerce landscape. By strategically offering free gifts, you can not only foster customer loyalty, but drive higher conversions, and create positive brand associations in the market.
As the digital commerce landscape continues to evolve, innovative features like this become critical and play a vital role in shaping the future of your online retail business, proving as tools you’ll need to stand out amidst high competition.
AUTHOR
Suhag Vamja
Head of Product Marketing @ GoKwik
