What is Online Payment Security? Its Importance For eCommerce Brands in 2024

In the last half a decade, India has made significant progress in the field of payments. From cash dominating the market to the entrance of wallets and introduction of UPI by NPCI in 2016, we’ve surely come a long way. And, it's not just the consumers who’re enjoying these benefits, but online sellers as well. Businesses operating on the world wide web today get the leverage to easily and quickly accept payments via a plethora of digital payment modes. However, amidst everything, online sellers must ensure the safety and integrity of online transactions. In this guide, we’ll walk you through the intricacies of online payment security, exploring its definition, various types, the importance of its implementation, common threats, and touch base on a comprehensive set of best practices that every eCommerce brand must follow.

As the same suggests, online payment security refers to the measures and protocols that an eCommerce brand must put in place to safeguard every electronic transaction that’s done via its website.

This particularly involves implementing smart technologies and practices that ensure to safeguard the sensitive financial information of shoppers, and instil confidentiality and integrity of data during an online transaction.

The primary goal here is to prevent any kind of unauthorised access, fraud, and other security threats that could compromise the security of a payment process.

With a surge in e-shopping and digital transactions, the need for stringent online payment security measures has become paramount to ensure the trust and confidence of Indian consumers. Listed below are some top reasons why eCommerce brands must pay attention to the security of online payments.

A secure online payment process is the cornerstone of building and maintaining trust with customers. When users feel confident that their financial information is handled with the utmost security, they are more likely to make transactions and become repeat customers.

Trust is a very fragile element in the online space, and a single security lapse can have long-lasting repercussions on a brand's reputation.

In an increasingly regulated environment, especially that of India’s eCommerce market, brands have an obligation to comply with data protection and privacy laws. Implementing robust online payment security measures ensures that brands adhere to these regulations, protecting both their business and consumers from legal consequences.

Complying with standards such as the PCI DSS not only help mitigate legal risks but also demonstrate an eCommerce brand’s commitment to ethical business practices.

A security breach can leave devastating consequences on an eCommerce brand's reputation. And, in today’s day and age, news of compromised customer data spreads like a fire, which can lead to a loss of credibility and customer loyalty.

As an eCommerce business, you must prioritise online payment security to,

Agree or not but security of online payments measures act as a formidable defence against financial losses resulting from fraud and cyberattacks.

By implementing advanced fraud detection measures, eCommerce brands can identify and prevent unauthorised transactions, protecting their bottom line and preserving the financial well-being of both their company and the customers.

A seamless and secure online payment process immensely contributes to building a positive user experience. Consumers expect transactions to be not only convenient but also safe.

A user-friendly payment system that incorporates robust security features enhances the overall satisfaction of customers, encourages repeat business, and leads to positive word-of-mouth referrals as well.

Ensuring the security of online payments is highly critical for all eCommerce brands today, especially to build brand trust and protect sensitive financial information of their shoppers.

Listed below are some essential types of online payment security measures that eCommerce brands should take

Encryption basically converts data into a coded format which can only be decrypted or accessed using the right keys. Here, SSL or Secure Socket Layer adds another security to data ensuring that transmission of information from a shopper’s browser to an eCommerce brand’s website happens accurately and securely.

Tokenization ideally replaces sensitive information, such as credit card numbers, with a unique identifier or "token." Instead of storing actual card details, the eCommerce system stores tokens, reducing the risk associated with handling sensitive data. eCommerce brands must use tokenization to enhance security during recurring transactions. Even if their database gets compromised, the stolen tokens cannot be used to make unauthorised transactions.

Two-Factor Authentication or 2FA requires shoppers to provide two forms of identification before granting access to an account or completing a transaction. This online payment security measure adds an additional layer of security by requiring something the shopper knows (password) and something the user has like a mobile device.

Payment Card Industry Data Security Standard (PCI DSS) compliance involves adhering to a set of security standards to protect a cardholder’s data during an online transaction. Complying to these rules helps to reduce the risk of data breaches and ensures the secure handling of credit card information. eCommerce brands must either get a PCI DSS licence or partner with an eCommerce enabler or a payment processor that has one to ensure utmost security of shopper information.

Biometric authentication uses unique physical or behavioural characteristics of a person, such as fingerprints, facial recognition, or voice recognition, to verify the user’s identity. Using or employing biometric authentication can help increase security, making it more challenging for unauthorised users to gain access to sensitive information.

Address verification system or AVS is a new-age online payment security measure that compares the billing address provided by the customer during checkout with the one registered with their credit card issuer. This measure serves to ensure that any person making the purchase is the legitimate owner of the card and adds a layer of verification.

As per Reserve Bank of India’s annual report 2022-23, payment frauds stood at about 13,530 that amounted to nearly INR 30,252 crore. 49% of these were digital payments. While the government is in the process of introducing strict measures, businesses must also adhere to best practices to eliminate threats related to the security of online payments.

Listed below are some of the most common payment security threats that every eCommerce brand must know of and actively guard against.

Phishing is a kind of cyber attack wherein fraudsters attempt to obtain sensitive customer information by posing as a trustworthy entity. Attackers usually do this by sending deceptive emails, messages or website links that mimic legitimate platforms. They trick users into providing confidential information like login credentials or credit card information and conduct fraud activities.

The best way to avoid phishing attacks is by regularly educating online shoppers.

Malware and ransomware are types of malicious software especially designed to disrupt, damage, or gain unauthorised access to computer systems. In the context of online payments, these threats can compromise sensitive financial information of shoppers, causing potential data breaches or financial losses to eCommerce brands.

The best way to keep these threats at bay is by

As the name suggests, data breaches refer to gaining unauthorised access to sensitive data, such as customer information, payment details, and other confidential records. Data breaches can occur due to vulnerabilities in the system, hacking, or insider threats.

To avoid any kind of data breaches, eCommerce brands must

Cross-site scripting or commonly known as XSS attacks have become quite common in the Indian eCommerce arena. XSS refers to the phenomenon of injecting malicious scripts into web pages viewed by other users. Attackers use XSS to steal session cookies, redirect users to fake payment pages and make them pay to fraud websites.

To avoid XSS, eCommerce brands do the following:

GoKwik had employed many techniques to identify such vulnerabilities and help its partner merchants from becoming a victim of cross-site scripting.

Brute force attack involves systematically trying different permutations and combinations of usernames and passwords until finding the correct credentials. In the case of eCommerce brands, such activity leads to unauthorised access to user accounts, placing fake orders, and causing financial losses to the organisation.

Some measures to stop brute force attacks include,

Let’s now explore the 10 best practices that eCommerce brands must levy to ensure online payments security.

Choosing a reputable and secure payment gateway that complies with industry standards is utmost essential today. These gateways act as an intermediary between your eCommerce platform and financial institutions, and ensure that every bit of payment information processed through their platform is transferred with utmost security.

GoKwik, a leading eCommerce enabler has also partnered with multiple payment gateways and payment aggregators that comply with all security standards and ensure safe transactions to its partner merchants.

The foundation of online security begins with a secure connection. Implementing SSL/TLS encryption on an eCommerce website helps to create a secure communication channel between a shopper’s browser and the brand’s server.

The two encryption types ensure that sensitive data, such as credit card information, etc. are transmitted securely, thereby reducing the risk of interception by malicious actors at any stage.

As explained above tokenization is a technique that helps to keep a shopper’s financial data secure by converting them into unique tokens. This technique enhances data protection. Even if a token gets intercepted by a fraudster, it stands meaningless without the corresponding data, providing an extra layer of security.

Next on the list of best practices to enhance online payment security is by enforcing Two-Factor Authentication (2FA) & Multi-Factor Authentication (MFA). The two authentication techniques add an extra layer of user verification.

By requiring users to provide a secondary form of identification beyond their password, eCommerce brands can significantly reduce the risk of unauthorised access to accounts, thereby reducing the risk of fake order placements and security breaches.

Another best practice is to frequently audit your eCommerce platform, look for any kind of vulnerabilities and apply software updates promptly.

Regular security audits help to identify and address potential weaknesses present on the eCommerce website, and ensure that the brand’s system is equipped with the latest security patches to defend it against emerging threats.

Looking at the increasing number of cyber crime cases, eCommerce brands must leverage advanced algorithms and machine learning techniques. They can effectively help to analyse transaction patterns and detect anomalies indicative of fraudulent activity. Real-time monitoring can help identify and prevent fraudulent transactions before they cause financial harm.

eCommerce brands must ensure to educate their shoppers and customers about safe online practices. Explain how they can recognise phishing scams, use strong and unique passwords, and avoid clicking on suspicious emails or links. That’s because the more informed a shopper is, the more they’ll actively maintain the security of their accounts, and in turn, that of the eCommerce brand’s website.

Last but not least, eCommerce brands must adhere to data privacy regulations and compliance standards relevant to their domain and region(s). Ensure that your eCommerce platform complies with regulations such as the General Data Protection Regulation (GDPR) or other local data protection laws. Prioritise the secure handling and storage of customer data.

As a leading eCommerce enablement platform that works with 1200+ eCommerce brands across all domains and segments, GoKwik takes online payment security very seriously. Besides being PCI DSS compliant itself, it has also partnered with PA-PGs which are security compliant as per the country’s regulatory bodies and local authorities.

GoKwik aims to ensure that all data that’s passed through its system is encrypted and is secured three times more than usual transactions that take place on the internet today.

As the technology is evolving, GoKwik stays utmost vigilant and protects itself from emerging threats. By prioritising security, it ensures that all its partner eCommerce brands are able to build trust, foster customer loyalty, and thrive in the competitive digital marketplace.